Shipping & Returns

• In-stock orders ship within 2 business days.
• Some manufacturers have longer lead times. Call us to confirm the lead time before you place your order.
• Faster shipping options shorten the time in transit. They do not shorten processing time.

• We ship within the United States only. Products may not be exported.
• Orders of $99 or more ship free by standard ground within the United States, excluding Alaska and Hawaii. Exclusions may apply.
• Large items that ship by freight, such as visual display boards, are not included in free shipping. Freight is quoted when you order, and the product page says when an item ships by freight.
• Orders shipping to Alaska and Hawaii may go with a different carrier because of location. The carrier is chosen by the shipper.
• An order with products from more than one manufacturer may arrive in several shipments.
• We email tracking information to the address on your order once it ships.

• Freight carriers are only responsible for getting material to the back of the truck. If you do not have a forklift or loading dock, request liftgate service when you order. Liftgate service is paid at the time of purchase.
• Most freight carriers do not call before they deliver. Use your tracking number to follow the delivery, or call the carrier for details.
• If you are not available to receive a delivery and the freight is returned to the manufacturer, you are responsible for the return delivery fees and any restocking fees. We deduct these from your refund or charge them separately.

• Inspect your order as soon as it arrives and check carefully for damaged or missing items.
• If items are damaged, do not accept the shipment. Refuse it from the carrier and call us right away at (323) 435-0418, and we will arrange for a replacement.
• Note any damage or missing items on the delivery receipt or bill of lading before you sign.
• If you find concealed damage after accepting a shipment, call us within 24 hours of receiving the material.
• Hold all damaged material for 2 weeks so the carrier can inspect it.
• If you accept material from the carrier without noting the damage on the freight bill, you are responsible for any freight claim.

To start a return, call (323) 435-0418 or email info@supplygopher.com. Have your order number ready, list the items you want to return, and tell us why. We will send you a return goods authorization (RGA) number and return instructions.

• Mark the RGA number clearly on the return address label. Returns without a pre-approved RGA number are refused.
• We do not offer exchanges.
• Returns must be in the original, unopened manufacturer packaging. Installed items cannot be returned for any reason.
• Returns must total over $150 before tax and be requested within 6 months of purchase.
• Returns carry a 25 to 35% restocking fee, depending on the manufacturer. Specially discounted orders may carry a higher fee.
• You pay the return shipping. Original shipping charges are not refunded.
• Unauthorized returns carry a 50% restocking fee and may be refused.

Parts, custom orders, and toilet partitions are non-returnable.

Once your return arrives and is inspected, we issue a credit to your original payment, less the original shipping cost, the restocking fee, and any other fees listed above. Refunds usually take about 7 days to process, and timing can vary by card.

Products are covered by the manufacturer's warranty. Where the manufacturer publishes a warranty document, it is linked in the Documents section of the product page. See our Terms of Service for more.

Please take your time when selecting products. Product pages list specifications and manufacturer documents, and our team can help you choose. Call (323) 435-0418 or email info@supplygopher.com.